We want you to be confident when you order listing photos from PropertyStager. This Refund Policy explains when refunds are available and how to request one. It forms part of our Terms of Service.
1. When you may receive a full refund
You may request a full refund of your order fee if, despite using the included tweaks and support options, we are unable to deliver finished images that are reasonably usable for marketing the listing you submitted.
Examples of situations that may qualify include:
- A substantial portion of your photos failed to process and free retries did not resolve the issue;
- Finished outputs are clearly unusable for a listing (for example, severe distortion, wrong room treatment, or repeated system failures on our side);
- We were unable to complete your order within a reasonable time and could not offer a satisfactory alternative.
Refund decisions are made fairly and case by case. We may ask for details or examples to understand what went wrong.
2. When refunds are not available
We generally cannot offer a refund where:
- Your photos were finished successfully and you simply changed your mind about the chosen style;
- You are dissatisfied with subjective aesthetic preferences but received usable, technically sound outputs;
- You uploaded unsuitable source photos (very low resolution, incorrect rooms, or content that violates our Terms);
- You failed to use the included per-photo tweaks or per-room restyle options before requesting a refund;
- You breached our Terms or used the Service in a way that contributed to the outcome;
- Your request is made more than 7 days after payment, except where we are required by law to offer a longer period.
3. Partial refunds
If only some photos in an order failed and the rest were delivered successfully, we may offer a partial refund or credit proportional to the affected photos, at our discretion.
4. How to request a refund
- Email support@propertystager.co.za within 7 days of payment.
- Include your order reference (shown on your gallery page) and the email address used at checkout.
- Briefly describe which photos were affected and what outcome you expected.
- Confirm that you tried the available tweaks or retries where applicable.
We aim to acknowledge refund requests within one business day.
5. How refunds are processed
- Approved refunds are returned to the original payment method used for the order, where possible.
- Processing times depend on your bank or payment provider and may take several business days after approval.
- Once a full refund is issued, access to finished outputs for that order may be withdrawn.
6. Chargebacks
If you have a problem with an order, please contact us first so we can try to resolve it. Unjustified chargebacks may result in suspension of access to the Service.
7. Changes
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the current version. Changes apply to orders placed after the updated policy is published, unless otherwise required by law.
8. Contact
Refund requests and questions: support@propertystager.co.za