PropertyStager.co.za ("PropertyStager", "we", "us", or "our") provides AI-enhanced listing photos for real-estate marketing. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services (the "Service").
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.
1. Information we collect
We may collect the following categories of information:
Information you provide
- Contact details — such as your email address, which we use to deliver your order, send your gallery link, and communicate about your account.
- Listing photos — images you upload for processing, including any optional notes or style preferences you submit.
- Support correspondence — messages you send us when requesting help or refunds.
Information collected automatically
- Usage and device data — such as pages visited, actions taken, browser type, approximate location derived from IP address, and timestamps.
- Log and security data — such as request logs used to operate, secure, and troubleshoot the Service.
Payment information
Payments are handled by an independent payment processor. We do not receive or store your full card or banking credentials. We may receive limited payment metadata — such as transaction reference, amount, status, and date — needed to confirm your order and provide support.
2. How we use your information
We use personal information to:
- Provide, operate, and improve the Service;
- Process orders, generate finished listing images, and deliver your gallery link;
- Authenticate access to your account and order history;
- Send transactional emails related to your orders;
- Respond to support requests and handle refund enquiries;
- Detect, prevent, and address fraud, abuse, or security issues;
- Comply with legal obligations and enforce our terms.
3. Legal basis for processing (POPIA)
We process personal information where:
- Contract — processing is necessary to perform our agreement with you when you place an order;
- Legitimate interests — such as securing the Service, preventing misuse, and improving reliability, balanced against your rights;
- Legal obligation — where we must retain or disclose information under applicable law;
- Consent — where required, for example for optional marketing communications (we do not send marketing emails without consent).
4. How we share information
We do not sell your personal information. We share information only as needed to run the Service, including with:
- Infrastructure and hosting providers — to host the website, store data, and serve files securely;
- Payment processors — to collect and reconcile payments;
- Email delivery providers — to send order and account messages;
- AI and processing providers — to analyse and enhance the photos you submit, solely for the purpose of fulfilling your order;
- Professional advisers or authorities — where required by law, court order, or to protect our rights, users, or the public.
These providers are authorised to process information only on our instructions and subject to appropriate confidentiality and security obligations.
5. International transfers
Some of our service providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, consistent with POPIA requirements.
6. Retention
We retain information only for as long as necessary for the purposes described above:
- Original uploaded photos — kept for the life of your order so you can compare before and after, download originals, and request tweaks;
- Finished outputs and gallery links — retained so your order link remains accessible, unless you request deletion and we are not required to keep them;
- Account and order records — retained for as long as your account is active and thereafter as needed for accounting, tax, or legal compliance;
- Support and payment records — retained as required for audit, dispute resolution, and regulatory purposes.
7. Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your rights
Under POPIA, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of information, subject to lawful retention requirements;
- Object to processing in certain circumstances;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, contact us at privacy@propertystager.co.za. We may need to verify your identity before responding.
9. Cookies and similar technologies
We use essential cookies and similar technologies to keep you signed in, remember preferences, and secure the Service. We may use analytics tools to understand how the site is used in aggregate. You can control non-essential cookies through your browser settings where applicable.
10. Children
The Service is intended for adults acting in a business or professional capacity (such as estate agents and property owners). We do not knowingly collect personal information from children under 18.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be posted on this page. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
12. Contact us
For privacy enquiries or to exercise your rights, email privacy@propertystager.co.za.
For general support, email support@propertystager.co.za.